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To help ensure the most comprehensive collection of Teams chat conversations (including 1:1 and group chats, and chats from standard, shared, and private chats) use the Type condition and select the Instant messages option when you build the search query for the draft collection. In Step 4, you also have to identify and remove any holds and retention policies assigned to the mailbox that contains the type of chat messages that you want to delete. The mailbox of the private channel members. The mailbox associated with the parent team. Use the following table to determine which data sources to search depending on the type of chat message you need to purge. For more information, see Create a draft collection. Create the draft collection in the case that you created in the previous step. In eDiscovery (Premium), a collection is an eDiscovery search of the Teams content locations that contain the chat messages that you want to purge. The purge process you perform is Step 5 will purge all items that are found in the draft collection. Step 2: Create a draft collectionĪfter you create a case, the next step is to create a draft collection to search for the Teams chat messages that you want to purge. For information about creating a case, see Use the new case format. The first step is to create a case in eDiscovery (Premium) to manage the search and purge process. Step 1: Create a case in eDiscovery (Premium) Here's the process to search for and purge Teams chat messages: Because the capability to search for and remove chat messages is intended to be an incident-response tool, this limit helps ensure that chat messages are quickly removed. A maximum of 10 items per mailbox can be removed at one time.Support for Teams Connect Chat (External Access or Federation) conversations is enabled in the interface in some cases but is not working as intended. Search and purge is supported for conversations within your tenant.
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For more information, see Assign eDiscovery permissions.
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This role is assigned to the Data Investigator and Organization Management role groups by default. To delete chat messages, you have to be assigned the Search And Purge role. To create an eDiscovery (Premium) case and use collections to search for chat messages, you have to be a member of the eDiscovery Manager role group in the Microsoft Purview compliance portal.
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Before you search and purge chat messages Support for the US Government cloud (including GCC, GCC High, and DoD) is coming soon. This article applies to Microsoft 365 Enterprise organizations.
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